FAQs
Everything you need to know about ordering, personalization, delivery, and more.
Ordering
How do I order?
You may order directly through our website at dokiddi.com or via DM on Instagram.
How do I personalize an item?
When ordering through our website, simply fill in the personalization fields with your name, initials, or phrase, then choose your preferred font style, text order, and thread color.
How do I order via DM?
To help us process your order, please send us:
For non-personalized items:
- Product
- Color
- Quantity
- Mode of delivery
- Name, mobile number, and delivery address if using J&T
For personalized items:
- Product
- Color
- Quantity
- Name, initials, or phrase to be embroidered, maximum 10 characters including spaces
- Font style
- Text order
- Thread color
- Any special requests, subject to approval
- Name, mobile number, and delivery address if using J&T
We'll confirm your order and provide your total, including shipping when applicable.
Personalization
How long does personalization take?
Personalization usually takes 3–5 working days, excluding holidays. Orders are shipped or made available for pick-up once embroidery is completed.
During peak periods or for bulk orders, additional processing time may be needed. We'll let you know the expected timeline when your order is confirmed.
Can I change my personalization after placing an order?
Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests as long as your item has not yet been personalized or shipped.
Payment and Delivery
What payment methods do you accept?
For website orders, you may pay through PayPal.
For orders placed via DM, we accept GCash or bank transfer. Payment details will be provided once your order is confirmed.
How long does shipping take?
We ship via J&T Express.
Estimated delivery times are:
- Metro Manila: 2–3 days
- Provincial areas: 5–7 days
Delivery times may vary depending on the courier and destination.
How much is shipping?
Shipping fees depend on the items and quantity in your order. Your shipping fee will be calculated at checkout for website orders.
For orders placed via DM, we'll confirm the shipping fee based on your order details.
Do you offer pick-up?
Yes! You may pick up your order or book your own courier from ourMandaluyong location.
How do I track my order?
Once your order has been shipped, we'll send your tracking number via email or DM.
Orders and Policies
What is your return or exchange policy for personalized items?
Personalized items are final sale and cannot be returned or exchanged.
For non-personalized items, please contact us if you have an issue with your order so we can assist you.
Bulk Orders
Do you offer discounts for bulk orders?
Yes! Bulk orders start at 10 pieces and qualify for special pricing.
Bulk orders typically require 7–10 working days for processing, depending on the quantity and personalization required. For larger or time-sensitive orders, we recommend reaching out early so we can check availability and help plan your order.
Learn more on our Party & Bulk Orders page.
Still have a question?
We're happy to help! Reach out to us through Instagram or email.