Refund policy

We have a 7-day refund policy, which means you have 7 days after receiving your item to request for a refund for all items on website except personalizable items. 

To be eligible, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds are only allowed in the following circumstances:

1. Item was defective and/or damaged on delivery.
2. Item delivered is different from the description provided.

Unfortunately, request for refund or exchange due to change of mind will not be accepted. We also cannot accept returns on sale and personalized items.

You can contact us at hello@dokiddi.com for your refund requests. If your refund is accepted, we will contact you for instructions on how and where to send your package. Shipping fee will be care of the customer. Items sent back to us without first requesting a return will not be accepted.